Calabrio WFM Integration with Gadgets for Cisco Finesse
This brief overview gives you insight into how Calabrio WFM (Workforce Management) integrates into 2Ring Gadgets for Cisco Finesse. Supervisors, as well as agents, can see their schedules from Workforce Management right inside of our 2Ring Dialog Gadget, all without ever having to leave Cisco Finesse.
Calabrio Call Recording Integration with Gadgets for Cisco Finesse
This brief overview gives you insight into how Calabrio QM (Quality Management) integrates into 2Ring Gadgets for Cisco Finesse. Recording, pausing, tagging, and re-playing a call can now all easily be achieved within the confines of Cisco Finesse.
Ad-Hoc CRM Integrations with Gadgets for Cisco Finesse
This demo quickly illustrates just how truly unifying 2Ring Gadgets for Cisco Finesse makes the CRM integration with Cisco Finesse. It is a simple, effective, and affordable solution that can enhance your contact center’s performance tremendously.
Configuring Alerts & Notifications with Dashboards & Wallboards
ur 2Ring Dashboards & Wallboards come equipped with powerful options to completely customize your alerts and notifications. Determine thresholds for KPIs and assign the desirable color to display and flash once a certain threshold is reached.
2Ring DW supports a Variety of Data Sources
2Ring Dashboards & Wallboards provide unrivaled flexibility, offering connectors for various data sources, including all Cisco contact centers platforms, and many others.
2Ring DW Provides Rich Support for External Content
2Ring Dashboards & Wallboards support and can successfully integrate a wide variety of external content, such as auto-paging slides decks, YouTube videos, and much more.
2Ring Staffino Webinar
The importance of customer and agent experience (CX & AX) is continuously growing. 2Ring Staffino is a complete CX & AX solution, from feedback collection to interpretation. Take a look at our webinar that was held on May 21st, 2020, and learn how the 2Ring Staffino solution could benefit your call center.
Cheryy Picking Calls (UCCX) (Gadgets for Cisco Finesse)
This is a brief video demonstration detailing the feature of cherry picking calls with 2Ring Gadgets for Cisco Finesse (UCCX).
An Intro to 2Ring Dashboards & Wallboards
2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen. Visual alerts (color changes, blinking), audible alerts (one-time, repetitive) and email alerts based on your thresholds are also easy to setup and change on the fly.
Making changes in 2Ring DW is Simple
2Ring Dashboards & Wallboards is real-time reporting solution that’s business user-friendly. Open your favorite browser, and then our application’s interface is optimized to allow supervisors and other business users to make changes by themselves without having to internally consult with IT.