2Ring Dashboards & Wallboards for WxCC (Cisco Live! 2022 Presentation) (Demo Video)
2Ring Dashboards & Wallboards for WxCC (Cisco Live! 2022 Presentation)
2Ring Dashboards & Wallboards is a cloud-based (or self-hosted) real-time reporting solution for all Cisco Contact Center platforms (including Webex Contact Center). This session will focus on how contact center supervisors or other designated users can use 2Ring to create information-rich wallboards, set up personalized layouts for agents, or even configure alerts that will be delivered in the form of emails or instant messages (IM – Webex, Microsoft Teams, Slack, WhatsApp). Management will have a one-stop view providing them with all the important metrics in a single glance. Supervisors will have access to insights from KPI-related information to efficiently manage their teams. Agents will stay on top of their performance goals thanks to 24×7 access to their personal & team stats via a small 2Ring Power Tool window always floating on top of their apps. Marquees/Tickers, and any non-contact center related content, such as weather, YouTube videos, slide decks, social media feeds, ServiceNow data, and more can also be included. Right after, join 2Ring for a live demo at our booth in the Collaboration Village or request a private demo at 2Ring.com/Webex.