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Salesforce Connector Gadgets

Gadgets for Cisco Finesse Integrates Calabrio WFM & Call Recording with Cisco Finesse

With the addition of 2Ring Gadgets for Cisco Finesse, you can easily and seamlessly integrate Calabrio WFM and Call Recording with your Cisco contact center. Several key WFM and CR features are available for pairing, making the management of your staff a breeze. View agent and supervisor WFM schedules right from within Finesse, quickly determine which calls to record, tag calls for review, and much more.

Ad-Hoc CRM Integrations with Gadgets for Cisco Finesse

This demo quickly illustrates just how truly unifying 2Ring Gadgets for Cisco Finesse makes the CRM integration with Cisco Finesse. It is a simple, effective, and affordable solution that can enhance your contact center’s performance tremendously.