Salesforce Connector Gadgets
Gadgets for Cisco Finesse Integrates Calabrio WFM & Call Recording with Cisco Finesse
With the addition of 2Ring Gadgets for Cisco Finesse, you can easily and seamlessly integrate Calabrio WFM and Call Recording with your Cisco contact center. Several key WFM and CR features are available for pairing, making the management of your staff a breeze. View agent and supervisor WFM schedules right from within Finesse, quickly determine which calls to record, tag calls for review, and much more.