Other (SAP, SugarCRM, Jira, ..)
Gadgets for Cisco Finesse Integrates Calabrio WFM & Call Recording with Cisco Finesse
With the addition of 2Ring Gadgets for Cisco Finesse, you can easily and seamlessly integrate Calabrio WFM and Call Recording with your Cisco contact center. Several key WFM and CR features are available for pairing, making the management of your staff a breeze. View agent and supervisor WFM schedules right from within Finesse, quickly determine which calls to record, tag calls for review, and much more.
The Power Tool for 2Ring Dashboards & WallboardsThe 2Ring Power Tool for our Dashboards & Wallboards allows agents and supervisors to customize layouts and adjust the window size to accommodate a given screen or laptop resolution. The user has the option to dock the Power Tool anywhere on the screen, in addition to having the advantage of the app window itself being continuously displayed on top of all other currently running programs.
Calabrio WFM Integration with Gadgets for Cisco FinesseThis brief overview gives you insight into how Calabrio WFM (Workforce Management) integrates into 2Ring Gadgets for Cisco Finesse. Supervisors, as well as agents, can see their schedules from Workforce Management right inside of our 2Ring Dialog Gadget, all without ever having to leave Cisco Finesse.
Calabrio Call Recording Integration with Gadgets for Cisco Finesse
This brief overview gives you insight into how Calabrio QM (Quality Management) integrates into 2Ring Gadgets for Cisco Finesse. Recording, pausing, tagging, and re-playing a call can now all easily be achieved within the confines of Cisco Finesse.