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Cisco Contact Centers - UCCX/UCCE/

Gadgets for Cisco Finesse Integrates Calabrio WFM & Call Recording with Cisco Finesse

With the addition of 2Ring Gadgets for Cisco Finesse, you can easily and seamlessly integrate Calabrio WFM and Call Recording with your Cisco contact center. Several key WFM and CR features are available for pairing, making the management of your staff a breeze. View agent and supervisor WFM schedules right from within Finesse, quickly determine which calls to record, tag calls for review, and much more.

Built for Cisco CCTRs: 2Ring Dashboards & Wallboards

2Ring Dashboards & Wallboards is a real-time, business-user-friendly reporting solution that is certified Cisco compatible with UCCX and UCCE releases 11 & 12. Get immediate insights into the performance of your Cisco contact center, improve the oversight of your enterprise, and make actionable decisions based on current, up-to-date data

The Power Tool for 2Ring Dashboards & Wallboards

The 2Ring Power Tool for our Dashboards & Wallboards allows agents and supervisors to customize layouts and adjust the window size to accommodate a given screen or laptop resolution. The user has the option to dock the Power Tool anywhere on the screen, in addition to having the advantage of the app window itself being continuously displayed on top of all other currently running programs.

Calabrio WFM Integration with Gadgets for Cisco Finesse

This brief overview gives you insight into how Calabrio WFM (Workforce Management) integrates into 2Ring Gadgets for Cisco Finesse. Supervisors, as well as agents, can see their schedules from Workforce Management right inside of our 2Ring Dialog Gadget, all without ever having to leave Cisco Finesse.

Calabrio Call Recording Integration with Gadgets for Cisco Finesse

This brief overview gives you insight into how Calabrio QM (Quality Management) integrates into 2Ring Gadgets for Cisco Finesse. Recording, pausing, tagging, and re-playing a call can now all easily be achieved within the confines of Cisco Finesse.

Ad-Hoc CRM Integrations with Gadgets for Cisco Finesse

This demo quickly illustrates just how truly unifying 2Ring Gadgets for Cisco Finesse makes the CRM integration with Cisco Finesse. It is a simple, effective, and affordable solution that can enhance your contact center’s performance tremendously.

Configuring Alerts & Notifications with Dashboards & Wallboards

ur 2Ring Dashboards & Wallboards come equipped with powerful options to completely customize your alerts and notifications. Determine thresholds for KPIs and assign the desirable color to display and flash once a certain threshold is reached.

2Ring DW supports a Variety of Data Sources

2Ring Dashboards & Wallboards provide unrivaled flexibility, offering connectors for various data sources, including all Cisco contact centers platforms, and many others.