By Contact Center Platform
2Ring Dashboards & Wallboards for WxCC (Cisco Live! 2022 Presentation)
2Ring Dashboards & Wallboards is a cloud-based (or self-hosted) real-time reporting solution for all Cisco Contact Center platforms (including Webex Contact Center). This session will focus on how contact center supervisors or other designated users can use 2Ring to create information-rich wallboards, set up personalized layouts for agents, or even configure alerts that will be delivered in the form of emails or instant messages (IM – Webex, Microsoft Teams, Slack, WhatsApp). Management will have a one-stop view providing them with all the important metrics in a single glance. Supervisors will have access to insights from KPI-related information to efficiently manage their teams. Agents will stay on top of their performance goals thanks to 24×7 access to their personal & team stats via a small 2Ring Power Tool window always floating on top of their apps. Marquees/Tickers, and any non-contact center related content, such as weather, YouTube videos, slide decks, social media feeds, ServiceNow data, and more can also be included. Right after, join 2Ring for a live demo at our booth in the Collaboration Village or request a private demo at 2Ring.com/Webex.
2Ring Dashboards & Wallboards for Five9
Connecting 2Ring’s versatile real-time reporting solution to the Five9 Intelligent Cloud Contact Center allows businesses to easily stay on top of important contact center and service desk events. It ensures that everyone stays in the know and delivers a state-of-the-art customer experience without any unnecessary interruptions. Businesses benefit from visually appealing dashboards that are accessible even on-the-go and on devices that employees prefer. They can also set up alerts to be delivered via email, text, or IM messages (many major IM clients are supported already, including Webex, WhatsApp, Slack, Discord, and Microsoft Teams), to mention a few.
2Ring @ WebexONE 2021
2Ring is bringing its popular real-time altering and reporting solution to Cisco Webex Contact Center. Register at WebexOne.com, and join us on October 26th & 27th to discover how with 2Ring’s help, you can take your WxCC to the next level
Gadgets for Cisco Finesse Integrates Calabrio WFM & Call Recording with Cisco Finesse
With the addition of 2Ring Gadgets for Cisco Finesse, you can easily and seamlessly integrate Calabrio WFM and Call Recording with your Cisco contact center. Several key WFM and CR features are available for pairing, making the management of your staff a breeze. View agent and supervisor WFM schedules right from within Finesse, quickly determine which calls to record, tag calls for review, and much more.
2Ring DW for Amazon Connect
2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen. Connect your Amazon Connect contact center to our solution, and experience the endless live reporting capabilities or our solution. Get immediate insights into the performance of your Amazon Connect contact center.
2Ring DW for Genesys Contact Centers
2Ring Dashboards & Wallboards is an on-premise and cloud-based software solution for Genesys Cloud and Engage that empowers business users and supervisors to deliver information in real-time to every screen. A screen does not only mean a large plasma screen in contact centers and breakrooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets – such as MS Surface).
2Ring DW for Cisco Webex Contact Center
2Ring is proud to announce the #Cisco #Webex Contact Center (#WXCC) connector for our #Dashboards & #Wallboards. Many small or large businesses from around the world using Cisco Contact Center Express / Enterprise have had the opportunity to benefit from our Dashboards & Wallboards for quite some time now. Now, businesses that use Cisco Webex Contact Center, a brand-new, cloud-based contact center platform offered by Cisco, also have the option to benefit from our real-time reporting tool that’s friendly to business users.
Built for Cisco CCTRs: 2Ring Dashboards & Wallboards
2Ring Dashboards & Wallboards is a real-time, business-user-friendly reporting solution that is certified Cisco compatible with UCCX and UCCE releases 11 & 12. Get immediate insights into the performance of your Cisco contact center, improve the oversight of your enterprise, and make actionable decisions based on current, up-to-date data