23..

Years of Experience

62..

Countries with Satisfied Clients

93.85..

Net Promoter Score

What’s new in the latest version?

 

  • Security compliance – Alignment with the new browser standard (Manifest V3)
  • Enhanced functionality and performance – Optimisations for smoother operation.
  • Expanded integrations – Effortless connectivity to Salesforce, Microsoft Dynamics, ServiceNow, and other platforms powered by SQL.
  • Productivity improvements – Tools to support both agents and supervisors.
  • Greater customisation – Flexible features designed for scalability and future-proofing.
Learn about the latest version

Ensure compatibility, security & continued support

Upgrade to the latest version of 2Ring Gadgets for Cisco Finesse to stay secure, compatible, and fully supported.

As browser standards and platform requirements evolve rapidly, keeping your system up to date is more important than ever. Using an outdated version can compromise performance, limit access to new features, and prevent you from receiving technical support.
Why you should upgrade:

  • Security updates – Protect your environment with the latest patches.
  • Browser compatibility – Ensure smooth operation with support for evolving standards (e.g. Manifest V3).
  • Continued support – Only current versions are eligible for technical assistance.
  • System reliability – Avoid disruptions with the latest platform compatibility fixes.
  • Access to enhancements – Gain access to ongoing improvements and expanded functionality.

Take a moment to review your current setup and upgrade today to get the most of your 2Ring solution.

Key business benefits

  • Future-proof your investment – Only latest versions receive technical support and updates
  • Enhanced security & compliance – Modern browser compatibility and ongoing security patches
  • Increased productivity – Automation of repetitive tasks and improved agent tools
  • Better integration – Seamless connectivity with modern CRM and service desk platforms
  • Data-driven decisions – Enhanced functionality provided by 2Ring Gadgets enables you to quickly respond to actionable insights for smarter decision-making within Cisco Finesse. When combined with 2Ring Dashboards and Wallboards, attain complete contact center and CX visibility for optimal performance.

Gadgets upgrade Process FAQ

Why do I need to upgrade my Gadgets for Cisco Finesse?

Ongoing changes to browser standards and security practices require the latest version for proper functionality and support.

What risks do I face by staying on the old version?

Lack of support, potential system failures, compatibility issues, and unpatched vulnerabilities.

What features are available in the new release?

Improved security, additional integrations, performance boosts, advanced alerts, workflow automation, and more customization.

Will the upgrade affect my existing configuration?

Most configurations and customizations can be migrated with support from our team.

What's next?

To upgrade your 2Ring Gadgets for Cisco Finesse, simply contact your 2Ring account manager to book a discovery session. During this session, our team will review your requirements, guide you through our sizing process, and highlight any enhancements that meet your needs. If you require support at any stage of the upgrade, our experts are on hand to assist you and ensure a smooth transition throughout. Reach out now and let’s get started.

What is a discovery session and how do I book one?

We offer discovery sessions to evaluate your needs and identify possible enhancements. Contact us to arrange a session.

Contact us and schedule your upgrade today

  • Contact your 2Ring rep (full list of contacts can be found here) or use our support portal (iTop).
  • Maximize value with a free discovery session.

SCHEDULE A FREE DISCOVERY CALL