2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse transform the standard Finesse desktop into a powerful, customizable workspace. They bring together multiple tools, workflows, and integrations into a single interface, enabling agents and supervisors to work smarter and faster. 2Ring Gadgets eliminate the need to switch between applications, reduce complexity, and improve customer interactions.
Why Choose 2Ring Gadgets
More than just a desktop upgrade — 2Ring Gadgets deliver real business value, flexible configuration, and enterprise-grade security. Here’s what that looks like in practice:
Impressive ROI with Small Footprint
The solution typically pays for itself in less than 12 months, delivering measurable value with minimal infrastructure impact.
Unified Workspace
Bring multiple tools, CRMs, and business applications (Salesforce, ServiceNow, MS Dynamics, and any SQL-based data source) into a single agent desktop — eliminating the need to switch between applications.
Team-Based Configuration
Every team can define its own automation rules and data display preferences, such as screen-pop logic based on call variables.
Automation & Alerts
Automate repetitive tasks and keep agents aware of what matters most — calls in queue, RONA events, and critical notifications — always visible via the 2Ring Browser Extension and Toast Alerts that stay “Always on Top.”
Supervisor Control
Reskill agents, send messages, adjust wallboards, and access live interaction data directly from Finesse.
Security is #1 Priority
Built on principles of “Least Privilege,” “Secure by Default,” and regular vulnerability testing.
Integrations That Drive Results
ServiceNow Connector
Bring ServiceNow to your agents’ fingertips:
- Identify callers automatically and display their records.
- Create incidents or activities automatically with call details.
- Work inside ServiceNow, inside Finesse, or both.
Benefits: less context switching, faster resolutions, improved traceability, and better customer experience.
Salesforce Connector
Enable agents to work with Salesforce data directly from Finesse:
- View and update accounts, cases, or opportunities.
- Eliminate toggling between apps.
Benefits: richer customer context, reduced handle times, and improved service quality.
Microsoft Dynamics Connector
Give your team instant access to Dynamics data inside Finesse:
- Display customer, account, or case info instantly.
- Launch Dynamics workflows from the agent desktop.
Benefits: leverage your existing CRM investment, improve productivity, and speed up customer interactions.
Designed for supervisors, loved by agents.
- Supervisors manage agents and performance in real time. (reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events, send messages to agents, or even change wallboards on the fly.)
- Agents focus on customers, not on switching between multiple apps. (Agent can use a panic button; connect with supervisors or even with fellow agents who are on different teams or consult with a back office / remote expert).
- Everyone benefits from unified data, clear alerts, and streamlined workflows. (Integrate Cisco Finesse with CRM and Service Desk systems including Salesforce®, MS Dynamics CRM, ServiceNow®, SugarCRM®).
Success Stories
Read our customers’ success stories and see for yourself how 2Ring empowered their contact centers with actionable insights and powerful real-time reporting capabilities. With an NPS score of 95+, we pride ourselves on providing exceptional customer service and support to our clients.
VSP Vision
“2Ring has provided us with a solution that more than meets our business needs. Providing customizable live metrics and alerting capabilities has given us the visibility we need to effectively manage our call centers. The 2Ring support and development team have been amazing partners throughout the stand-up process and beyond.”
Cody Pena, Business Technical Analyst – Business Enablement, VSP Vision
Reed Smith
“We have been extremely happy with our 2Ring solution. We’ve been able to customize our Wallboards to suit our very specific needs and 2Ring has by far had the most customization options of any of the Wallboards that we’ve worked with in the past. The 2Ring solution is very stable and we rarely if ever have any issues with it. 2Ring Support has also exceeded our expectations. They are always very quick to respond and have always been able to assist us with whatever we have needed.”
George Romesburg, IT Help Desk Senior Manager, Reed Smith
YMCA Retirement Fund
“With 2Ring’s assistance our incoming calls are displayed in a time effective manner allowing employees to cohesively work. Ultimately 2Ring’s dashboard has pleased our company with the ability to monitor, communicate and function in a more efficient day to day process.”
Christopher N., Contact Center Manager, YMCA Retirement Fund
Springfield Clinic
“2Ring has significantly enhanced our operational efficiency by providing real-time visibility into queue and agent status. This increased transparency allows both our team and management to proactively address patient call volumes, ensuring better support for appointment scheduling and business operations. The ability to monitor and adjust in real-time has been invaluable in improving our responsiveness and maintaining our commitment to exceptional patient care.”
Nick Fuchs, Springfield Clinic, Chief Technology & Information Security Officer
Charleston County School District
“I manage a service desk for a K-12 school district. Our call center utilized Avaya phones and we had implemented a Taske wallboard. After an RFP, we moved to a Webex Contact Center phone system. We were very accustomed to utilizing the Taske wallboard to manage our team identifying agent status, calls in queue, wait times, call quantities, etc. and Taske was incompatible with WXCC. With WXCC we were unable to display that same data on our wallboards. Our WXCC implementation team recommended we look at 2Ring, and it most definitely met the need. It’s very customizable to display the data you want to see in a layout that meets your needs. The support provided by 2Ring is also fantastic. Whether responding to true break/fix issues or their assistance in configuration based on your unique business need, they are very responsive and very willing to help in any way they can. I would most certainly recommend this product to others.”
Michael Bryson, Help Desk Administrator, Charleston County School District
Credit Union of Colorado
“2Ring has offered us unparalleled insights into call volume and agent activity which has allowed our contact center to make informed decisions. We have expanded this to beyond our contact center into other departments such as our lending department and collections department, which has positively impacted our entire credit union.”
Morgan Petterson, Manager, Credit Union of Colorado
ACT Government
“2Ring has provided ACT Government the ability to monitor our COVID related Webex Contact Centre contact centres. A real time view of agent productivity and analytics for unanticipated call traffic has allowed the organisation to allocate resources to where it is most needed in order to deliver services for the public.”
Shane Eccleston, ACT Government, Unified Communications Manager