2Ring Scripts & Forms is a web-based tool that allows contact center agents to gather and capture structured information in real-time, from the start of each interaction. These advanced wrap-up forms, wizards, and scripts can be automatically presented to agents inside of Cisco Finesse at the start of each interaction with a client (inbound call, outbound call, incoming chat and email).
To see Scripts & Forms in action, schedule a live demo with one of our product experts.
What’s New in 3.2?
- Support for MS SQL 2017 and 2019
- New Card Type – a drop down list – allows agents to pick from a predefined list of options in a form of a drop down list.
- New Option for Dates – a date can be pre-selected for the agent (e.g. today’s date)
- When CustomerID contains spaces, list of incomplete forms contains correct records
2Ring Scripts & Forms is only available as a part of the Enhanced and of the Premium bundle of 2Ring Gadgets for Cisco Finesse.