Tag: Realtime Data
React to your Customers’ Needs – The Importance of Real Time Data within the Contact Center
As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...
BLOG DASHBOARDS DASHBOARDS & WALLBOARDS REALTIME DATA REALTIME REPORTING WALLBOARDS
The Importance of Real-Time Reporting in Contact Centers
“If you can’t measure it, you can’t improve it,” Peter Drucker (the author of The Effective Executive, a leadership book bestseller), is often quoted. This statement is true on multiple business levels, and certainly also applicable in a mission critical, fast-paced and dynamic contact center environment. Read More...
2RING DASHBOARDS & WALLBOARDS BLOG DASHBOARDS MEASURING DATA REALTIME DATA REALTIME REPORTING WALLBOARDS
Increase Customer & Agent Engagement: The Importance of Real Time Data within the Contact Centre
As both the Business to Consumer & Business to Business marketplace evolve all customers are looking for a quick, efficient & improved service. The ability to monitor and react to the performance of the customer contact center is vital for organizations to meet the service expectations of potential new customers & existing customers alike. Read More...
2RING DASHBOARDS & WALLBOARDS ANALYZE DATA CONTACT CENTER INSIGHTS CUSTOM LAYOUTS DASHBOARDS KPIS REALTIME DATA REALTIME REPORTING WALLBOARDS
6 Important Chat Statistics to Measure in your Contact Center #CCTR
The new generation turned from the traditional voice channel mostly to chat. It’s clear that the younger generation tends to be connected with family or business mostly via some kind of chat platform. For the companies and contact centers, it brings also a new challenge, how to effectively manage chat queues and agents in real time. Read More...
2RING DASHBOARDS & WALLBOARDS BUSINESS DATA CCTR CHAT CHAT STATISTICS CONTACT CENTER STATS DASHBOARDS INSIGHTS REALTIME DATA REALTIME REPORTING STATS WALLBOARDS
2Ring Dashboards & Wallboards v5.1 has been released
2Ring Dashboards & Wallboards v5.1 has been released, and our public demo environment running on MS Azure has been upgraded. Read More...
2RING DASHBOARDS & WALLBOARDS 2RING GADGETS FOR CISCO FINESSE CISCO LAYOUTS NEW RELEASE REALTIME DATA REALTIME REPORTING RELEASE NOTES UCCE UCCX
UCCE Connector v4.5.2 for 2Ring Dashboards & Wallboards
2Ring Dashboards & Wallboards v4.5.2 includes a new version of the connector for Cisco Unified Contact Center Enterprise (UCCE) edition. Read More...
2RING DASHBOARDS & WALLBOARDS LAYOUTS NEW RELEASE REALTIME DATA REALTIME REPORTING RELEASE NOTES UCCE
UCCX Connector v4.5.3 for 2Ring Dashboards & Wallboards
2Ring Dashboards & Wallboards v4.5.2 includes a new version of the connector for Cisco Unified Contact Center Express (UCCX) edition - version 4.5.3. Read More...
2RING DASHBOARDS & WALLBOARDS LAYOUTS NEW RELEASE REALTIME DATA REALTIME REPORTING RELEASE NOTES UCCX