Tag / Category

Tag: IVR

Blog by 2Ring - Jan 21, 2020

8 Reasons to Use 2Ring Staffino and Not IVR Post Call Surveys

IVR and 2Ring Staffino email/SMS post call surveys may seem comparable with their easiness of execution and low cost. However, there are some significant differences that you should know about, especially when it comes to conversion rates and most importantly utilizing collected data, which is ultimately the main purpose of a customer survey. Read More...

2RING STAFFINO AGENT FEEDBACK BLOG CUSTOMER EXPERIENCE CUSTOMER FEEDBACK CX IVR STAFFINO SURVEY
Blog by 2Ring - Sep 11, 2013

Example of an Incomplete IVR Tree Design

I have lived in the US for a while now; in fact, I am celebrating 1 year of living here this weekend. One of the things that I learned quickly was the need to register all phone numbers with the Do Not Call Registry. Read More...

2RING GADGETS FOR CISCO FINESSE CISCO FINESSE GADGETS IVR UCCE UCCX