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Tag: Agent Experience

Blog by 2Ring - Jun 24, 2020

Why Your Contact Center Needs to Collect Feedback on Agents

Collecting feedback on each agent’s performance after every customer interaction will open new ways for your company and contact center to improve quality, increase revenue and save costs. Read More...

AGENT EXPERIENCE AGENT FEEDBACK BLOG CCTR CUSTOMER EXPERIENCE CX FCR STAFFINO
Blog by 2Ring - Jun 04, 2020

Agents’ Performance Check Reveals Undetected Retention Cases

Companies lose revenue because of customer churn - customers who either stop purchasing products and services from your company or switch to a competitor for various reasons. Detecting all customers that are about to churn, so your company can do its best to retain them, can be a tricky task. Read More...

AGENT EXPERIENCE AX BLOG CUSTOMER EXPERIENCE CUSTOMER RETENTION CX FEEDBACK RETENTION STAFFINO STAFFINO FEEDBACK SERVICE