DW for WXCC .. General

Webex Contact Center .. Dashboards & Wallboards

Real Time Reports for Cisco Webex Contact Center

A fully web-based solution for calculating & displaying real-time data on large screens in contact centers (wallboards) and directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards). Visual alert (color changes, blinking), audible alerts (one-time, repetitive) and text/SMS or email alerts based on your thresholds are also easy to setup and change on the fly. Schedule Demo or Try It Free to see how you can create unlimited number of views using out of the box Key Performance Indicators (KPIs); grids; pictures; marquees / tickers; YouTube videos; web content (such as weather forecast); and even PowerPoint slides (via PDF export and 2Ring Dashboards & Wallboards takes care of auto-paging through your content).

DW for WXCC .. General

2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.

Information means data from multiple data sources and built using various content types. Cisco Contact Center data (all platforms), CUCM hunt groups (Cisco Call Manager), and ServiceNow belong among the most often used data sources, but the application support many additional data sources (Amazon Connect, Genesys PureEngage, Salesforce, ServiceNow) and is flexible enough for business users to add or change pictures, web-content (incl. Twitter feed or Facebook page), include weather information and forecasts or YouTube videos and streams on the fly.

A screen does not only mean a large plasma screen in contact centers and breakrooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets - such as Microsoft Surface).

Supports All Cisco Platforms Simultaneously  

Whether you are not yet ready to fully work in a contact center mode and you are only using CUCM / Call Manager and hunt groups, or whether you have multiple @CiscoCC clusters, or if you are transitioning from UCCX to Packaged UCCE or full UCCE, or if you are moving to a full cloud solution (Amazon Connect, Cisco Webex Contact Center, Genesys PureCloud) 2Ring Dashboards & Wallboards is there to provide real-time data where needed.

Unified Layouts  

Create layouts that do not only contain call center metrics, but also present business data from any SQL source, ServiceNow (SNOW), or Salesforce (SFDC). You can also include marquees / tickers, banners, pictures, PDF files (for sharing PowerPoint slides), YouTube videos, and weather information (current or forecast).

Access Real-Time Data from Anywhere  

2Ring Dashboards & Wallboards allows you to be connected to the contact center from wherever business (or family) takes you. All that without installing a platform specific app. All that without worrying about screen resolutions - all content automatically resizes to the space you can give it. Simply open a bookmark in a browser on your mobile device and review all important key performance indicators (KPIs) at one glance. A sample layout is always available at www.2Ring.com/TryItCISCO.

Stay Focused on Your Audience  

Companies have the need for accurate and timely information to be available to the right people. Organizations, even if they come from the same vertical, are not uniform, and agents, supervisors, and managers have different expectations for real-time reporting. Therefore, we strive to learn about your requirements and end each project with a deployment of 2Ring Dashboards & Wallboards providing think-through real-time layouts that fit the needs of every team using or influenced by the performance of the contact center. Do you want to show the agents how valuable they are for the business? Incorporate in your layout some KPIs from the ERP system. Is the service desk using a contact center as well? Build a unique layout for the service desk department - so on one plasma screen they get to see not only the number of calls in the queue and the longest waiting call, but also how many tickets of priority 1 have not yet been resolved. 2Ring Dashboards & Wallboards lets you build team specific layouts.

Scalable  

Choose the deployment speed that is right for you. 2Ring Dashboards & Wallboards offers the option to cover agents from selected teams and queues (WXCC). In other words, if currently only one team needs a wallboard, you can buy as many seats as this one team has and filter out all the other teams. There is no base / server license, and with min order size of 10 seats, you can start small and add more teams down the road.

On Cisco's Price List, Part of Solutions Plus  

Enhance your Cisco Customer Journey platform with a solution that is built, further developed, and supported by 2Ring, a Cisco Preferred Solution Partner - experts with years of experience. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW)- search for 2Ring.

Security is 2Ring's #1 Priority  

We aim to provide the most secure solution following principles of:

- Least Privilege
- Secure by Default
- No Insecure Transports
- Prefer password hashing over encryption
- Use of strong hashing/cypher algorithms and keys
- Regular vulnerability testing

 

You are at the Wheel  

Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us here.

Pinned ..
Dashboards & Wallboards v8.2, now with Support for WXCC (Cisco Webex Contact Center)
Press release   Jan 11, 2021 :   Introducing a brand-new connector for Cisco's new cloud-based contact center platform, Webex Contact Center. More
2Ring Launches Dashboards & Wallboards for Five9 Intelligent Cloud Contact Center
Press release   Oct 12, 2021 :   2Ring® has announced the general availability of 2Ring Dashboards & Wallboards Connector for Five9 Intelligent Cloud Contact Center. More
End-of-Maintenance Announcement for 2Ring Dashboards & Wallboards v8.0.x-8.3.2 (2Ring DW)
Press release   Sep 30, 2021 :   This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards. More
2Ring Dashboards & Wallboards Now Available on Genesys AppFoundry
Press release   Jun 30, 2021 :   2Ring Dashboards & Wallboards combines with Genesys Customer Experience Platform to bring powerful and yet business-user-friendly real-time reporting and alerting to Genesys Cloud CX. More
2Ring Dashboards & Wallboards v8.0
Press release   Oct 07, 2020 :   Find out about the exciting new features that have been added in the latest 2Ring Dashboards & Wallboards v8.0 release. More