Data from Many Data Sources

Data from Many Data Sources

2Ring Dashboards & Wallboards integrates with multiple data sources without the need for deploying several instances of our application. 2Ring uses a connector to gather data from the various sources. These sources include Cisco WebEx Contact Center (WXCC), Cisco Contact Center Express (UCCX), Cisco Contact Center Enterprise (UCCE) / Packaged Contact Center Enterprise (PCCE), Cisco Unified Communication Manager (CUCM) Cisco Unity, Staffino, Amazon Connect, Genesys PureEngage, Genesys PureCloud, Upstream Works, Salesforce (SFDC), and ServiceNow (SNOW). It is possible to show data in a single view from a variety of data sources.

2Ring Dashboards & Wallboards provides multiple options for bringing external data and content to your layouts by using SQL scripting or by embedding 3rd party web-based content, like YouTube videos, weather reports, or PDFs. If your application or system is not listed, please contact us, as we are always looking to add new capabilities and features.

Cisco WXCC, UCCX, UCCE, PCCE, Genesys PureEngage and PureCloud, or Amazon Connect

Over 250 different KPIs and grids are available to provide details about agents, queues, and other metrics. 

CUCM

Show performance and real-time data about extensions and hunt groups to provide contact center-like functionality. 

Cisco Unity

Display how many voicemails are waiting for agents to handle and how long the message has been waiting. 

Staffino

Let agents see how many "thank yous" and “suggestions” they have received.

ServiceNow

See details on Tasks, Assignment Groups, Chats, Scorecards, and more.

DW .. Features

Data from Many Data Sources

Data from Many Data Sources

2Ring Dashboards & Wallboards integrates with multiple data sources wi...

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Wide Content Support

Wide Content Support

All the connectors mentioned under "Data from Many Data Sources" make your...

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No Limits

No Limits

With no limits on the number of KPIs, layouts, or viewers, we make it easy...

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Create and Adjust on the Fly

Create and Adjust on the Fly

2Ring Dashboards & Wallboards is a fully web-based tool that is availa...

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Touch Screen Friendly

Touch Screen Friendly

2Ring Dashboards & Wallboards was built to provide real-time statistic...

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Notifications and Alerts

Notifications and Alerts

Alert Agents and Supervisors to changing conditions in the Contact Center...

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Merging Metrics

Merging and Summing Metrics

With 2Ring Dashboards & Wallboards, it is possible to for example crea...

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Bookmarkable Layouts - Permalinks

Bookmarkable Layouts - Permalinks

If you use a certain layout often, bookmark it for a window or full-screen...

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Sequences

Sequences

Sequence means that the entire screen or a portion of the screen can autom...

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Tenants

Tenants - Business Units

Create tenants (business unit silos) within the system so tenants would no...

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IFTTT

Use 2Ring Data for IFTTT actions

2Ring Dashboards & Wallboards provides email, texting, audible, and vi...

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Embed Layouts

Embed Layouts to Other Apps

2Ring Dashboards & Wallboards makes it easy to embed your layouts to o...

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Rich Browser Support

Rich Browser Support

IE11, and the latest versions of Microsoft Edge, Google Chrome, Firefox, a...

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MS Azure AD

Azure AD Authentication Support

There is the option to authenticate users using Azure AD (cloud) credentia...

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Appspace

Integrate Dashboards & Wallboards with Appspace

Take the amazing capabilities of 2Ring Dashboards & Wallboards to the...

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