Scripts & Forms .. SF
2Ring Scripts & Forms guides agents through their conversations with clients. It also enable data collection and the recording of structured information about clients and their needs. Agent answers hierarchically structured questions by selecting one of the options or using a free text field. The ability to define questions and answers depending on the call type or skillgroup decreases the time necessary to fill out the form / script. The solution is part of the Enhanced (and Premium) Bundle of 2Ring Gadgets for Cisco Finesse, and thus it is available for Cisco Unified Contact Center Enterprise (Cisco UCCE - including Packaged UCCE) and Cisco Unified Contact Center Express (Cisco UCCX) v10-12.x.