Scripts & Forms .. SF
Reduce Call Times (and Learn More)
Knowing the needs of your clients is key to successful business. 2Ring Scripts & Forms allows contact center agents to record structured information about interactions with clients in real-time.
SF .. General
2Ring Scripts & Forms guides agents through their conversations with clients. It also enable data collection and the recording of structured information about clients and their needs. Agent answers hierarchically structured questions by selecting one of the options or using a free text field. The ability to define questions and answers depending on the call type or skillgroup decreases the time necessary to fill out the form / script. The solution is part of the Enhanced (and Premium) Bundle of 2Ring Gadgets for Cisco Finesse, and thus it is available for Cisco Unified Contact Center Enterprise (Cisco UCCE - including Packaged UCCE) and Cisco Unified Contact Center Express (Cisco UCCX) v10-12.x.
Agents always stress important information, read all the required disclaimers, and ask the right questions.
Shortening the time necessary for call handling and recording call results into a CRM system or into a SQL database.
Improving the quality of campaign results or of inbound calls by introducing precisely recorded data in a very well-structured form. Providing the results of finished campaigns for evaluation and the selection of further steps to be taken.
Collecting data for a detailed overview of the needs communicated by clients contacting the contact center.
Choose the deployment speed and bundle that are right for you. 2Ring Scripts & Forms is part of the two of the three bundles of 2Ring Gadgets for Cisco Finesse, with no base / server license, and with min order size of 10 seats.
Enhance your Cisco Customer Journey platform with a solution that is built, further developed and supported by 2Ring, a Cisco Preferred Solution Partner. On top, select a solution that all Cisco Resellers can offer from Cisco's price list (CCW).
Enjoy peace of mind since 2Ring Scripts & Forms are Cisco Compatible - Cisco UCCX11 and UCCE11 and 2Ring is always there to test our solutions with upcoming Cisco Finesse releases - to make sure that our Gadgets are prepared once you are ready to upgrade your Cisco Contact Center.
Have your say. We at 2Ring listen and update product roadmaps based on feedback from our customers, resellers, and prospects. If we currently do not offer a feature that would help your contact center, please let us know! Contact us here.