Gadgets for Cisco Finesse .. GA

Gives Agents information about the caller and type of call needed to service the customer efficiently.  Full call control (Hold, Retrieve, Transfer Dial), Call Variable editor, Call Trace, Call Field, Advanced wrap-up selection (searchable by agents, no-need to confirm selection, can auto-selected based on call-data), Customizable notification icons (language selection in the IVR, long hold time), and Context sensitive notification area showing important call related info. View Contact History of the caller to see details about previous interactions, such-as Call Recordings, links to CRM records, Wrap-Up data, and Notes.