DW .. General
Dashboards & Wallboards .. DW
2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.
Information means data from multiple data sources and built using various content types. Cisco Contact Center data (all platforms), CUCM huntgroups (Cisco CallManager), and ServiceNow belong among the most often used data sources, but the application support many additional data sources (Amazon Connect, Genesys PureEngage, Salesforce) and is flexible enough for business users to add or change pictures, web-content, include weather information and forecasts or YouTube videos and streams on the fly.
A screen does not only mean a large plasma screen in contact centers and break-rooms, the individual workstations of agents, supervisors, or even managers who are not part of the contact center, but a screen also means most devices with standard browsers (Android phones and tablets, iPhones, iPads, and Windows tablets - such as MS Surface).
With the 2Ring Dashboard we have been able to get the real time visibility we need to manage our call center. Each team member is able to see what the other one is doing, and we are able to coordinate our activities and minimize gaps in coverage. It’s been especially nice to have the flexibility to have different views for different skill sets, and control over the color coding and visuals of the KPI’s.
eBranch Manager, Park Community Credit Union
I have been using the 2Ring Wallboard product for about 6 months now and I have been impressed with its ease of use – after about 8 hours of working with it I feel comfortable that I can create pretty much anything I want to create.
Principal Analyst, Systems Development, JLG Industries
All in all, I’ve been extremely pleased with the ease of installation and configuration of 2Ring Dashboards & Wallboards. We examined many wallboard packages, and spoke to several different vendors during research, but 2Ring was head and shoulders above the rest in presenting a professional looking Wallboard that can be set up and modified with very little training necessary. I was recently asked to make a change to our primary Call Center board (turning a static banner into a ticker) and found it extremely easy to do with just a brief consultation of the manual. As the Call Center is not located in our corporate office, I monitor the Wallboards remotely from an iPad at my desk, which provides real-time visibility of call volumes and hold times. I really can’t recommend this software enough for its ease of use and real-time visibility.
Systems Administrator, SAFE Credit Union
We have been using 2Rings solution almost two years now, and it has been a hit in our Service Desk and Consumer Affairs Department. There were not a lot of good Wallboard solutions out there for Cisco UCCX when we were looking, and were happy to find 2Ring. They have a great product, and their support has exceeded our expectations.
Sr. Network/UC Engineer, Land O’Lakes, Inc.
2Ring has revolutionized DecoPac’s ability to easily communicate key metrics to our entire organization. It has proven to be a versatile tool that can easily tie back to data from our latest generation phone system as well as our legacy systems. Overall, we are extremely happy with its functionality and ease of use.
Director of IT, DecoPac, Inc.
2Ring Wallboard has been a huge success in our call center. As we continue to grow our department, it has been a great motivating factor for our staff to continue to meet and improve metrics. They enjoy seeing their individual standings, the call center as a whole, and their coworkers – even creates a little friendly competition! The layout is easy for staff to view and has an aesthetically pleasing design. By having the wallboard, we are able to share what our department does and the importance of the quality of our work and the metrics that we uphold.
Quality Assurance and Training Specialist, Excela Health
We currently use a high end workstation to drive four, 60” display TV’s. Before implementing the 2Ring solution we were using the standard pop outs that came with our application. Visibility to our agents was lacking and we were unable to increase to a level that provided us what we required. Since implementing 2Ring, visibility has improved vastly, the ability to have stats scrolling to agent desktops on the ticker application gives everyone more involvement in the KPI process. The product has helped both management and staff be more involved and productive. So impressed with 2Ring and the support provided we will be implementing the solution at our other locations.
Assistant Director of Information Technology, The Chicago Lighthouse
Using 2Ring in our contact center helps our representatives make better decisions to assist customers more efficiently. Those that handle other functions aside from incoming call volume no longer need to wait for a manager to tell them to hop on to assist in our queues. They can make these decisions on their own which helps us not only create better experiences for our customers, but also empowers our representatives to be more efficient adding to their satisfaction.
Assistant Vice President, Customer Assistance Center Manager, Camden National Bank
The DW system is a priceless addition to our operations. Not only did 2Ring do great work, but it was also able to quickly solve many issues during implementation and bring many useful ideas and solutions to the table.
ICT Coordinator, Euro-Center Prague
2Ring Wallboard solution has provided a effective and efficient way to give us a visibility of our Call Center statistics. It also elegantly presents to our colleagues on what is being achieved by the Call Center.
, Medline Australia
The Dashboards & Wallboards solution provided by 2Ring has been a great addition to our Contact Center. It has given us many new capabilities that have increased our productivity and helped us serve our customers more efficiently.
Systems Administrator, King Architectural Metals, Texas
Really impressed with how fast and supportive the 2Ring team are in delivering my requirements on a very tight schedule. Thank you for a wonderful piece of software!
Unified Communications Engineer , Leighton Contractors Pty Ltd Australia
The DW system from 2Ring offers all the bells and whistles you could want from a dashboard solution, but it’s real power rests in how easy it is to use. Within a matter of minutes we can create and configure an entirely new dashboard.
Service Delivery Team Lead, Sparrow Health System
It’s the best wallboard ever!
UC Architect, EIR Business
From start to finish the implementation, training, and application use has been stellar. Our users are truly appreciative of the new visibility into the Contact Centers as well as the ability to bring in outside content for additional reference. If we had to do it all over again, we would choose 2Ring EVERY time!
Telecommunications Engineer, Spectrum Brands, Inc.
When we first started looking for a real time reporting wallboard application for our Cisco Phone system we had a fundamental requirement. The selected solution needed to provide meaningful live data to support our self-management efforts and track our KPI performance. In addition, the selected platform had to be supportable by our contact center team with little to no effort/support and/or burden on our IT/IS team. I’m happy to report that after several months of utilization we can say proudly that we selected the correct solution. Even in a couple of instances where the off the shelf functionality didn’t give us what we wanted, the 2Ring support personnel were fantastic and quick to resourcefully come up with workarounds. If you want a top performing tool supported by a great team, 2Ring is the correct choice for your organization.
VP, Strategic Planning, OpenTech Alliance, Inc.
It is fun to come in every day and see the board lit up and working as we requested and how smoothly it went in!
Manager of IT Services, SICK Product & Competence Center Americas
I interface with technical support team on a frequent basis. Frequent to me is at least once a quarter. These are usually small changes requested from the business units. Meaning an additional CSQ or a redesign of the layout. The support team have always been quick to assist with the task and followed up until resolution. They have also assisted me in learning a little bit with each ticket so I can eventually be self-sufficient. A big kudos to the technical support team.
Network Engineer, Information Technology, BUNN®