AB .. Features

Basic parameters measured weekly on individual, team, company level and presented on a customizable timeline:

  • Mental Energy ā€“ how much energy employees have and into what types of activities they invest it
  • Job Fulfillment ā€“ how fulfilled employees are by what they do
  • Loyalty Index ā€“ how likely an employee is to leave their job

How much is an employee trying to hide their real current state of mind.

Shows the attitude and perception of teams towards any customizable topics important for our customer.

Enables communication between a team leader and a team member (agent) about any topic related to AgentBalance parameters and data.

We can help customers to run their operations on employee and team level with our online knowledgebase and personalized consultancy:

  • Constantly updated set of common scenarios that team leaders deal with
  • Searchable online and hard-copy database of recommended solutions and activities built on industry best practices
  • Analysis of internal processes and their correlation with the knowledgebase
  • Standardized or customized consultancy sessions and trainings based on real-life resultsĀ