GeneralSummaryResourcesBenefitsFeaturesNewsSchedule DemoRequest Trial

Data from Many Data Sources

2Ring Dashboards & Wallboards integrates with multiple data sources without the need for deploying several instances of our application. 2Ring uses a connector to gather data from the various sources. These sources include Cisco Webex® Contact Center (WXCC), Cisco® Contact Center Express (UCCX), Cisco Contact Center Enterprise (UCCE) / Packaged Contact Center Enterprise (PCCE), Cisco Unified Communication Manager (CUCM) Cisco Unity®, Staffino, Amazon Connect®, Genesys™, Upstream Works®, Salesforce® (SFDC), and ServiceNow® (SNOW). It is possible to show data in a single view from a variety of data sources.

2Ring Dashboards & Wallboards provides multiple options for bringing external data and content to your layouts by using SQL scripting or by embedding 3rd party web-based content, like YouTube videos, weather reports, or PDFs. If your application or system is not listed, please contact us, as we are always looking to add new capabilities and features.

Cisco WXCC, UCCX, UCCE, PCCE, Genesys Engage™ and Genesys Cloud CX™, or Amazon Connect


Over 250 different KPIs and grids are available to provide details about agents, queues, and other metrics. 

CUCM


Show performance and real-time data about extensions and hunt groups to provide contact center-like functionality. 

Cisco Unity® 


Display how many voicemails are waiting for agents to handle and how long the message has been waiting. 

Staffino


Let agents see how many "thank yous" and “suggestions” they have received.

ServiceNow


See details on Tasks, Assignment Groups, Chats, Scorecards, and more.

Wide Content Support

All the connectors mentioned under "Data from Many Data Sources" make your data available in a form of KPIs with thresholds (good, neutral, and bad) and grids (tables with data). In addition to KPI’s and Grids, your layouts can also include Banners (Marquees, Tickers), Web-Based Content, Videos, Pictures, and PDFs.

Banners

Banners can be a static message or a scrolling ticker with support for text and current time/date. Keep your contact center team in the know with 2Ring's multi-line banners.

Web-Based Content

Just about any kind of web-based content can be displayed in 2Ring Dashboards & Wallboards. Content can be information from an Intranet site, a report viewable in a web browser, or other web sites. 

Videos

Static and live video streams, including YouTube, can be displayed with or without sound in 2Ring Dashboards & Wallboards. Videos could display news or training information for the team.

Pictures & Images

Pictures and Logos can be included in Dashboard and Wallboard Layouts. Some examples we have seen are: employee of the month, client visits, or just to make the wallboard more visually appealing to view.

PDF documents

Display PDF files such-as PowerPoint slides that have been saved in PDF format. Even better, 2Ring Dashboards & Wallboards can take care of auto-paging through your content. Examples we have seen are: training information, employee of the month, lunch menus, and word or concept of the day.

No Limits

With no limits on the number of KPIs, layouts, or viewers, we make it easy to give people the right information at the right time. With an unlimited number of KPI’s able to be displayed you can view as little or as much information as needed to perform your job. There is also no limit on the number of dashboard layouts that you can create. You are free to build multiple layouts for teams, agents, supervisors, managers, sites, and departments. Sequences can be created by embedding multiple wallboard layouts into a single layout. There is no limit on the number of users viewing your layouts so, you can display layouts on as many screens, monitors, or devices as you require. The configurability is practically endless, so go ahead and provide access to your layouts to as many users as you would like to.

Create and Adjust on the Fly

2Ring Dashboards & Wallboards is a fully web-based tool that is available to power-users including contact center supervisors. The tool was designed with business users in mind. A lot of every day operational changes in a contact center can be implemented without having the IT department involved.

Create and Adjust Key Performance Indicators (KPIs) / Metrics

Pick one of many existing KPIs, use it as it is, or adjust its calculation if needed. You can also set up thresholds - good, neutral, bad values and make visual /design changes - adjust background color and font type, size, color, ..

Create and adjust Grids

Display a filtered and sorted list of agents or queues with auto-paging option. Adjust and customize your grids in countless ways.

Create and adjust Message Tickers / Marquees

Send text messages to message banners that are part of your wallboards in real-time, adjust scrolling speed, or even text direction (left-right, right-left).

Create and Adjust Layouts

Pick one of many layout templates, adjust it, or build your own from scratch by drag & dropping content. Building Wallboards cannot get any easier.

Create and Adjust Content Sequences & Layout Sequences

Assign appropriate content to each frame and have it displayed for desired time and then let us rotate you content / sequence indefinitely.

Register External Content

Your layouts in 2Ring Dashboards & Wallboards can display pictures, PDF files (export your PowerPoint slides to PDF - 2Ring delivers auto-paging), YouTube Videos (incl. live streams), Weather (current & forecast), and any of your web-based content (stock info, exchange rates, menu in your cafeteria, ..).

Setup Email Alerts

Define email alerts based on thresholds set for KPIs (service level goes under X, # of calls in queue goes over Y, ..)

Touch Screen Friendly (incl. mobile devices)

2Ring Dashboards & Wallboards was built to provide real-time statistics in a web browser. This is ideal for users who are on the move and not at their office, using a mobile phone or tablet for accessing information on the go. Because our Dashboards & Wallboards works in a standard web browser, there is no need to download and install any additional apps. Also, one layout fits all the screen dimensions thanks to our automatic resizing of content to the screen's resolution or to the window's size. You can test using our sample layout at www.2ring.com/TryItWXCC.

Notifications and Alerts

Alert Agents and Supervisors to changing conditions in the Contact Center before they become a problem. Notifications can be based on a single condition, such as there are 5 Calls in Queue or even multiple conditions, such-as there are 5 calls in queue with a call or calls waiting over 60 seconds. Alerts can come in the form of Color Changes, Blinking, E-Mail and Audible Alerts or optional integration with SMS providers such as: Tropo, WebText, Bandwidth.com or other API based texting Services. Further alerts can be sent to Collaboration Software like Cisco Webex® (Rooms or Spaces), Microsoft Teams, Slack, and/or Discord. Even if your organization uses multiple Collaboration Tools, we can send alerts to one tool or simultaneously to multiple tools. 

Merging and Summing Metrics

With 2Ring Dashboards & Wallboards, it is possible to for example create a grid showing total values for multiple queues or even skillgroups. Also, it is much easier to filter KPIs and grids in general as users can create parameter groups and thus apply multiple parameters at once. It is all really a matter of checking a few checkboxes.

Sequences

Sequence means that the entire screen or a portion of the screen can automatically flip to different content. You can rotate a sequence of layouts which can look like this: layout A for 10 seconds, then switch to layout B for 15, and then to layout C for 25 seconds. You can also sequence multiple KPI types or Grids within a layout's frame - e.g., show a list of top 10 performing agents for 20 seconds, and then have same area/frame to show stats of all the contact center queues. You can check out a sequence of multiple layouts within a layout (a sequence is nested above a static banner at the bottom of the layout) at www.2Ring.com/TryItWxCC.

Tenants - Business Units

Create tenants (business unit silos) within the system so tenants would not have access to each other's layouts/content.

Use 2Ring Data for Node-RED Workflow Actions (IFTTT)

2Ring Dashboards & Wallboards provides email, texting, audible, and visual alerts, but if you need to build a workflow that triggers other systems to perform an action based on data in Dashboards & Wallboards, we can send such requests to IFTTT or similar solutions. For example, we have developed in the past a function to tell the siren light on the floor to go off when the number of calls in queue is over a certain amount X.

Embed Layouts in Other Apps

2Ring Dashboards & Wallboards makes it easy to embed your layouts to other applications - such as agent and supervisor desktops.

Rich Browser Support

IE11, and the latest versions of Microsoft Edge, Google Chrome, Firefox, and Safari are supported by 2Ring Dashboards & Wallboards.

Azure AD Authentication Support

There is the option to authenticate users using Azure AD (cloud) credentials.

Integrate Dashboards & Wallboards with Appspace

Take the amazing capabilities of 2Ring Dashboards & Wallboards to the next level with our integration with industry leading signage system Appspace.

Appspace combined with 2Ring’s Dashboards & Wallboards can display all your contact center layouts to any screen or device within your corporate ecosystem thus driving awareness and productivity across your entire workforce.