Data from Many Data Sources
2Ring Dashboards & Wallboards provides connectors for multiple standard data sources including Genesys Cloud CX™ platform, the Genesys Engage™ platform, Cisco Contact Centers (All Platforms), CUCM (Cisco CallManager - to show performance and real-time data about extensions and hunt groups), Cisco Unity (how many voicemails are waiting for agents to handle), Staffino (how many "thank yous" your agents received), Amazon Connect, Salesforce, and ServiceNow. It should also be noted that a single instance of 2Ring Dashboards & Wallboards can be used for multiple clusters, and customers have access to all of the connectors listed above.
If your app/system is not listed, please contact us. 2Ring Dashboards & Wallboards provides multiple options for bringing external data / content to your layouts by using SQL scripting or by embedding 3rd party web-based content.
Wide Content Support
All the connectors mentioned under "Data from Many Data Sources" make your data available in a form of KPIs with thresholds (good, neutral, bad) and grids (tables with data). However, your layouts can also include 1) banners / message tickers - containing support for text messages, pictures and current time/date, 2) web-based content / reports, 3) static and live video streams (incl. YouTube), and 4) pictures/logos, and 5) PDF slides (export PowerPoint slides to a PDF file - 2Ring Dashboards & Wallboards takes care of auto-paging through your content).
There is no limit on the number of KPIs displayed - on the number of objects/frames that you use in your layout. In fact, you can embed entire layout into a layout and run a sequence. There is also no limit on the number of dashboard layouts that you create. You are free to create multiple layouts for every site, department, and user group. Last but not least, there is no limit on the number of users viewing your layouts. You can display your layouts on as many screens, monitors, devices as you need, so go ahead and provide access to your layouts to as many users as needed.
Create and Adjust on the Fly
2Ring Dashboards & Wallboards is a fully web-based tool that is available to power-users including contact center supervisors. The tool was designed with business users in mind. A lot of every day operational changes in a contact center can be implemented without having the IT department involved.
Create and Adjust Key Performance Indicators (KPIs) / Metrics
Pick one of many existing KPIs, use it as it is, or adjust its calculation if needed. You can also set up thresholds - good, neutral, bad values and make visual /design changes - adjust background color and font type, size, color, ..
Create and adjust Grids
Display a filtered and sorted list of agents or queues with auto-paging option. Customizing grids is made easy and intuitive with 2Ring Dashboards & Wallboards.
Create and adjust Message Tickers / Marquees
Send text messages to message banners that are part of your wallboards in real-time, adjust scrolling speed, or even text direction (left-right, right-left).
Create and Adjust Layouts
Pick one of many layout templates, adjust it, or build your own from scratch by drag & dropping content. Building Wallboards cannot get any easier.
Create and Adjust Content Sequences & Layout Sequences
Assign appropriate content to each frame and have it displayed for desired time and then let us rotate you content / sequence indefinitely.
Register External Content
Your layouts in 2Ring Dashboards & Wallboards can display pictures, PDF files (export your PowerPoint slides to PDF - 2Ring delivers auto-paging), YouTube Videos (incl. live streams), Weather (current & forecast), and any of your web-based content (stock info, exchange rates, menu in your cafeteria, ..).
Setup Email Alerts
Define email alerts based on thresholds set for KPIs (service level goes under X, # of calls in queue goes over Y, ..)
Touch Screen Friendly (incl. mobile devices)
2Ring Dashboards & Wallboards was made to provide real-time statistics in a browser. It is ideal for accessing information on the go - on cellphones and tablets (no need to download and install an app). Also, one layout fits all the screens thanks to automatic resizing of content to the screen's resolution or to the window's size. You can test using our sample layout at www.2Ring.com/TryItGenesys.
Notifications and Alerts
Notifications available with Color Changes, Blinking, E-Mail and Audible Alerts and optional integration with Tropo, WebText, Bandwith.com, or other texting services. It is also possible to set 2Ring Dashboards & Wallboards to send automated messages to rooms / spaces in Cisco Webex or to any other IM solution or ticketing system that can be reached via rest API such as Microsoft Teams, Slack, Discord, and WhatsApp.
Merging and Summing Metrics
With 2Ring Dashboards & Wallboards, it is possible to for example create a grid showing total values for multiple queues. Also, it is much easier to filter KPIs and grids in general as users are able to create parameter groups and thus apply multiple parameters at once. It is all really a matter of checking a few checkboxes.
Sequence means that the entire screen or a portion of the screen can automatically flip to different content. You can rotate a sequence of layouts which can look like this: layout A for 10 seconds, then switch to layout B for 15, and then to layout C for 25 seconds. You can also sequence multiple KPI types or Grids within a layout's frame - e.g. show a list of top 10 performing agents for 20 seconds, and then have same area/frame to show stats of all the contact center queues. You can check out a sequence of three layouts within a layout (a sequence is nested above a static banner at the bottom of the layout) at www.2Ring.com/TryItGenesys.
Tenants - Business Units
Create tenants (business unit silos) within the system so tenants would not have access to each other's layouts/content.
Use 2Ring Data for Node-RED Workflow Actions (IFTTT)
2Ring Dashboards & Wallboards provides audible, and visual alerts, but if you need to build a workflow that would trigger other system to perform an action based on data in our Wallboards, such as tell the siren light on the floor to go off when the number of calls in queue is over X, then 2Ring Dashboards & Wallboards can send such request to Node-RED, and similar solutions.
Embed Layouts in Other Apps
2Ring Dashboards & Wallboards makes it easy to embed your layouts to other applications.
Rich Browser Support
The latest versions of Microsoft Edge, Chrome, Firefox and Safari are supported by 2Ring Dashboards & Wallboards.
Azure AD Authentication Support
There is the option to authenticate users using Azure AD (cloud) credentials.