2Ring Gadgets for Cisco Finesse is a set of simple, open, and smart tools for improving productivity and user experience across all Cisco Contact Center platforms (Express, Enterprise, and Packaged UCCE). To see what 2Ring can do for your contact center, schedule a demo with one of our product experts.
This is a smaller release that adds features that customers have requested. Stay tuned for details on the 4.0 release later in 2018.
What's New in 3.7?
Pick Teams Listed in Team Gadget – configure, using a blacklist or a whitelist, which foreign teams will be visible to agents in the gear/settings icon and thus what teams can be listed in Team Gadget.
Restrict Supervisors - in previous releases, Supervisors could access profile apps (including state and call history, current call detail) for all agents/supervisors. This release adds the option to limit supervisors’ access only to details about the agents that the supervisor supervises.
Benefit from Many Additional Minor Improvements:
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring GADGETS for Cisco Finesse – a solution that creates a truly unified workspace for contact center agents, improves collaboration within the contact center, and via the use of 2Ring COMPACT AGENT, also brings back-office and remote experts within agents’ reach. However, Cisco Resellers should explore the entire suite of 2Ring solutions, which, besides 2Ring GADGETS for Cisco Finesse and 2Ring COMPACT AGENT, also includes 2Ring DASHBOARDS & WALLBOARDS, 2Ring SCRIPTS & FORMS, 2Ring PHONE SERVICES, 2Ring BUSINESS FAX and 2Ring CALL ACCOUNTING. For further info, please visit www.2Ring.com.