2Ring COMPACT AGENT v3.2.1 has been released
August 02, 2017

2Ring COMPACT AGENT is an alternative agent desktop to Cisco Finesse for all deployments of Cisco Contact Centers (Express, Enterprise, Packaged UCCE). It is built on top of Cisco Finesse API. What’s new in v3.2? 

New Features

  • OUTBOUND_DIRECT_PREVIEW mode support has been added
  • Hebrew localization and Right to left language support has been added

Bug Fixes

  • Fixed a sizing issue for small window sizes
  • Fixed error panel hiding
  • If an extension was too long, it did not display correctly in CA header

 

About 2Ring

2Ring, a Cisco Preferred Solution Developer, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring GADGETS for Cisco Finesse – a solution that creates a truly unified workspace for contact center agents, improves collaboration within the contact center, and via the use of 2Ring COMPACT AGENT, also brings back-office and remote experts within agents’ reach. However, Cisco Resellers should explore the entire suite of 2Ring solutions, which, besides 2Ring GADGETS for Cisco Finesse and 2Ring COMPACT AGENT, also includes 2Ring DASHBOARDS & WALLBOARDS2Ring SCRIPTS & FORMS2Ring PHONE SERVICES2Ring BUSINESS FAX and 2Ring CALL ACCOUNTING. For further info, please visit www.2Ring.com and/or reach out to us via any of the contacts listed here.​

Take Me To ..
NEWS & BLOGS
COMPACT AGENT (Finesse)
GADGETS for Cisco Finesse
DASHBOARDS & WALLBOARDS
SCRIPTS & FORMS
Back to Top