To check out what a 2Ring DW layout (now with sequences!) can look like, go here: www.2Ring.com/TryIt
No credentials needed!
To build your own layouts, request full access to our public demo environment (already upgraded to 6.1): www.2Ring.com/DWtrial
Nothing has to be installed on your end!
To learn about the solution, watch this short product overview video:
New Features in 6.1 Release
Layout and Source Sequences - create source and layout sequences and add them to your fully web-based layouts.
This is the first release when DESKTOP Client doesn't need to be used to deliver this feature (reminder: the DESKTOP Client has been discontinued).
A sequence can contain almost any kind of source or even a layout.
A sequence may be at root level or at any other level.
The item change can be animated and the speed and the direction of the animation can be set.
Nested Layouts - embed a layout inside of another layout.
A single common child layout may be part of multiple parent layouts.
Enhanced Previews - preview (almost all) source items directly in the layout they are part of.
If nested, layouts can be previewed in their respective parent layouts.
Universal Header and Title Height - change all titles and headers in a layout by changing one single number!
Title and header height can be set for all sources in a Layout or even on the Theme level.
Title and header heights can be set as decimal numbers.
Enhanced UCCX Connector
Calls - Service Level MTD (Month-to-date)
Calls - Service Level WTD (Week-to-date)
Calls - Abandoned for Applications
Calls - Abandoned Within SL (Service Level) for Applications
Calls - Handled for Applications
Calls - Handled Within SL (Service Level) for Applications
Calls - Offered for Applications
Calls - Service Level Without Abandon for Applications
Calls - Service Level Positive Abandon for Applications
Calls - Service Level Negative Abandon for Applications
Calls - In Queue for Applications
new Applications Grid
Enhanced UCCE Connector
Calls - Service Level WTD (week-to-date)
Agents - Logged In Time
Agents - Average Not Ready Time Since Login
new columns in Agents Grid
Average Not Ready Time Since Login
Abandon Rate (Calls)
Handle Rate (Calls)
Handle Time (Calls)
Total Not Ready Time for Reason Codes (5 columns)
The clock source has a time zone setting (to display time in a specific time zone).
System administrator can lock and unlock layouts in the CONFIGURATION Tool.
All threshold ranges can be set as decimal numbers.
The obsolete value detection coefficient has been changed from 5 to 10. This means that only those values that are 10 times older than the expected calculation refresh time will be considered obsolete.
A link to the CONFIGURATION Tool has been added to the Client.
A diagnostic page for detecting the client's browser version has been added. Use installroot/diag to access it.
SHA256 password hashing is now possible and default for new installations.
Paging has been turned off on all lists in Config page.
All of the features above were added based on feedback received from our customers and/or prospects, so please do not hesitate to reach out to us with any feature suggestions (http://www.2Ring.com/Contact). Also, please note that 2Ring DASHBOARDS&WALLBOARDS is available in two of the bundles of 2Ring GADGETS for Cisco Finesse (Enhanced and Premium) - if used with Finesse, 2Ring DASHBOARDS&WALLBOARDS provides even more features. To schedule a live demo, please visit www.2Ring.com/WebEx.