2Ring GADGETS for Cisco Finesse v3.1 is here!
January 04, 2017

2Ring GADGETS for Cisco Finesse version 3.1 is available as of today. To learn more, schedule a live demo over Cisco WebEx.

New Features

  • Simpler Call Trace - introducing an option to hide queues and agent names
  • Calls in Queue (UCCX only) - adding a web-based application (possibly hosted inside of 2Ring Browser Gadget) that provides a list of all active calls in all queues or per each queue allowing the agent to pick his/her next call. This is the best way to satisfy the "cherry picking" requirement on the Cisco Unified Contact Center Express platform. Note: Resource Skills Resource Pool Selection Model has to be set on queues for which cherry picking is available.

Here are a few screenshots of 2Ring Call Picking (click on each screenshot to enlarge):

  • List of Active Calls:

2Ring Call Picking - the list of active calls in all queues

  • Call Picking in Progress:

2Ring Call Picking - call picking process

  • Call has been Assigned View:

2Ring Call Picking - after view

To be the first to know about what's new, follow us on Twitter @2Ring4UC or sign up to our RSS channel.

About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring GADGETS for Cisco Finesse – a solution that creates a truly unified workspace for contact center agents, improves collaboration within the contact center, and via the use of 2Ring COMPACT AGENT, also brings back-office and remote experts within agents’ reach. However, Cisco Resellers should explore the entire suite of 2Ring solutions, which, besides 2Ring GADGETS for Cisco Finesse and 2Ring COMPACT AGENT, also includes 2Ring DASHBOARDS & WALLBOARDS2Ring SCRIPTS & FORMS2Ring PHONE SERVICES2Ring BUSINESS FAX and 2Ring CALL ACCOUNTING. For further info, please visit www.2Ring.com.​

Take Me To ..
NEWS & BLOGS
GADGETS for Cisco Finesse
DASHBOARDS & WALLBOARDS
Back to Top