2Ring DASHBOARDS&WALLBOARDS v6.0
December 22, 2016

2Ring DASHBOARDS & WALLBOARDS (DW) v6.0 has been released. A couple of short notes before you dive deep into what's new:

  • To check out what a 2Ring DW layout can look like, go here: www.2Ring.com/TryIt 
    • No credentials are needed!
  • To build your own layouts, request full access to our public demo environment: www.2Ring.com/DWtrial 
    • Nothing has to be installed in your environment!
  • To learn about the solution, watch this short product overview video:

 

New Features in 6.0 Release

  • Performance Enhancements
    • The web client consumes less memory, CPU, and network bandwidth (making it even easier to embed DW layouts inside of Cisco Finesse)
    • The solution can handle even more clients while delivering data five times more frequently to every client (all data included in a layout are refreshed once per second in one request).
  • New Look
    • Web Client uses the modern Google Material Design look and feel
    • Layout designer has been simplified and reorganized
    • New portrait oriented layout templates suited for mobile phones are now available
    • New support for themes simplifies visual changes
    • New bar presentation type has been added for KPIs and for Grids
    • Android and Windows Phone devices can run in native full screen mode (no address bar)

2Ring WALLBOARDS - A Portrait Layout

  • New and Enhanced Content Types
    • New YouTube Video Source
      • Upgraded to a native source
      • Supports a single video and playlists
      • Supports subtitles/captions
      • Supports volume setting
    • New KPI Calendar Source
      • Displays a metric's history in a calendar mode (see the screenshot above)
      • Displays data in a weekly or a monthly fashion
    • New PDF Document Source with automated paging
    • New Ticker Source
      • Enables animation of these native sources created in 2Ring DW (Banner, Clock, Grid, KPI, Image, KPI Calendar, KPI Interval, Web page)
    • New Clock Source
    • New Image Source
      • Can be aligned vertically and horizontally
      • Multiple sizing modes
    • New Web Page Source
    • Updated Grid Source
      • Grid can now update values when changing pages (optional).
    • Updated Banner Source
      • Supports 5 different text flows
      • Can be aligned vertically and horizontally
  • Many Usability Improvements
    • Client can remember logged in user
    • Mouse cursor disappears in full screen mode after 5 seconds
    • All visual properties have been moved to Layouts (no more screen groups)
    • A layout can be set to be not interactive and thus making it impossible for user to navigate away from it (suitable for embedding it into a 3rd party app such as Cisco Finesse)
    • System layouts are now locked (cannot be changed, but can be copied or deleted)
    • Server logs more events and new logging level - Trace - has been added
    • Gadget reports (call history, state history) now show durations in d hh:mm:ss format
    • Notification Service uses UTC time to calculate interval length (previously local time was used)
    • Notification email now displays time and date in the time zone of the calculation.
    • Added support for MS SQL Server 2016 and for Windows Server 2016
  • Added Weather Connector
    • Location
    • Temperature in C / F
    • Precipitation in mm
    • Wind Speed in kph/mph
    • Visibility in km
    • Humidity in %
    • Pressure in mbar
  • Enhanced UCCX Connector with
    • new column to Agents States Grid
      • Text Duration
    • new columns to Tet CSQs Statistics Grid
      • Reserved
      • Ready
      • Not Ready
      • Busy
      • Active Chats
      • RNA
      • Average Reserved Time
    • new KPIs
      • Agents – Text Reserved
      • Chats - Active
      • Chats - RNA
      • Chats - Average Reserved Time
  • Enhanced UCCE Connector with
    • new KPIs
      • Agents - Max Ready Time
      • Calls - Service Level MTD (Month-to-date)
    • new column in Agents Grid
      • Total Hold Time
    • new column in Precision Queues Grid
      • Agents Not Ready with Reason Code
    • new column in Skill Groups Grid
      • Agents Not Ready with Reason Code

 Other Changes

  • IE 8 and IE9 Browser are no longer supported
  • Thick client and content sequences are not supported anymore
  • Support for PowerPoint files has been replaced with support for PDF files (see above)
  • Layout sequences are not available in this release, but will be back in the 6.1 release
  • Banners
    • no longer scroll natively (must be placed in ticker)
    • no longer display clock (clock is a native source now)
    • no longer display images (image is a native source now)

 

Feature Requests

All of the features above were added based on feedback received from our customers and/or prospects, so please do not hesitate to reach out to us with any feature suggestions (http://www.2Ring.com/Contact). Also, please note that 2Ring DASHBOARDS&WALLBOARDS is available in two of the bundles of 2Ring GADGETS for Cisco Finesse (Enhanced and Premium) - if used with Finesse, 2Ring DASHBOARDS&WALLBOARDS provides even more features. To schedule a live demo, please visit www.2Ring.com/WebEx.  

 

About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring GADGETS for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring COMPACT AGENT, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which, besides 2Ring GADGETS for Cisco Finesse and 2Ring COMPACT AGENT, also includes 2Ring DASHBOARDS & WALLBOARDS2Ring SCRIPTS & FORMS2Ring PHONE SERVICES2Ring BUSINESS FAX and 2Ring CALL ACCOUNTING. For further info, please visit www.2Ring.com.​

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