2Ring DASHBOARDS&WALLBOARDS - UCCE Connector v5.3.2
July 13, 2016

The 5.3.2 release of our (Packaged) UCCE connector for 2Ring DASHBOARDS & WALLBOARDS is available as of today. This updated connector significantly increases the number of KPIs / metrics. For details, please review the list of newly added metrics below.

To receive a list with all the available KPIs/metrics, or to request an upgrade of your system to the latest release, please contact us.

Note: To review the latest additions to our UCCX connector, click here.

New Features in (Packaged) UCCE Connector v5.3.2

  • New KPIs
    • Emails - Average Handle Time
    • Emails - Average Queue Time for Skill Groups
    • Calls - Longest Wait Time Today for Skill Groups
    • Calls - Longest Wait Time Today for Precision Queues
    • Calls - Total Offered for Skill Groups
    • Calls - Total Offered for Precision Queues
    • Calls - Answered for Precision Queues
    • Calls - Answered for Skill Groups
    • Calls - Answered for Call Types
    • Calls - Average Speed of Answer for Precision Queues
    • Calls - Average Speed of Answer for Skill Groups
    • Calls - Average Speed of Answer for Call Types
    • Calls - Manual Dialed Outbound Calls for Precision Queues
    • Calls - Manual Dialed Outbound Calls for Skill Groups
    • Calls - Handled for Teams
    • Calls - Handled Rate for Teams
    • Calls - Offered for Teams
    • Calls - Manual Dialed Outbound Calls for Teams
    • Calls - Average Speed of Answer for Teams
    • Calls - Answered for Teams
  • New Grids
    • Agents - Emails
    • Skill Groups - Emails
  • New Columns in Agent States Grid
    • Extension
    • Manual Outbound Calls
    • Calls Answered
  • New Columns in Precision Queue Grid
    • Total Offered
    • Calls Answered
    • Average Speed of Answer
    • Manual Outbound Calls
  • New Columns in Skill Groups Grid
    • Total Offered
    • Calls Answered
    • Average Speed of Answer
    • Manual Outbound Calls
  • New Columns in Call Types Grid
    • Calls Answered
    • Average Speed of Answer

Remember that a sample layout of 2Ring DASHBOARDS&WALLBOARDS is accessible at www.2Ring.com/TryIt (no credentials needed), full access to our public demo environment can be requested here, and last but not least, you can always request a live demo at www.2Ring.com/WebEx

What's Next?

As mentioned in 5.3. release notes, the next release is going to be a major release, so we will be moving to version 6.0. Among other features, this release will introduce a new lightweight design (frameless) to better work in Cisco Finesse and also the concept of “Personal Tiles” - individual tiles showing multiple stats about one person in one segment.

About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring GADGETS for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring COMPACT AGENT, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which, besides 2Ring GADGETS for Cisco Finesse and 2Ring COMPACT AGENT, also includes 2Ring DASHBOARDS & WALLBOARDS2Ring SCRIPTS & FORMS2Ring PHONE SERVICES2Ring BUSINESS FAX and 2Ring CALL ACCOUNTING. For further info, please visit www.2Ring.com.​

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