2Ring GADGETS for Cisco Finesse v2.5
April 11, 2016

2Ring GADGETS for Cisco Finesse version 2.5 is available as of today - schedule a live demo over Cisco WebEx.

New Features

  • 2Ring infoPANEL Gadget v2.5
    • The Caller Identification section of 2Ring infoPANEL Gadget offers a search box for manual lookups

    Caller Identification in 2Ring infoPANEL Gadget - a new search box for manual lookups

    • Custom actions in the Caller Identification section can now be configured to auto-collapse the section or Dialog Panel as a reaction to other contact center event/action
  • 2Ring TEAM Gadget v2.5
    • Presence server user identity can now be read from a preconfigured attribute in Active Directory
    • PS Integration Configuration has an updated help text section
    • It is possible to perform an automated lookup in PS data with any of the available search fields and the first item is automatically selected in the search results

Bug Fixes

  • Fixed a UI glitch in the Presence Server settings of TEAM Gadget in Chrome

What's Next?

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About 2Ring

2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring GADGETS for Cisco Finesse – a solution that creates a truly unified workspace for contact center agents, improves collaboration within the contact center, and via the use of 2Ring COMPACT AGENT, also brings back-office and remote experts within agents’ reach. However, Cisco Resellers should explore the entire suite of 2Ring solutions, which, besides 2Ring GADGETS for Cisco Finesse and 2Ring COMPACT AGENT, also includes 2Ring DASHBOARDS & WALLBOARDS2Ring SCRIPTS & FORMS2Ring PHONE SERVICES2Ring BUSINESS FAX and 2Ring CALL ACCOUNTING. For further info, please visit www.2Ring.com.​

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