REPORTING
We Turn Data into Information
If reports from the standard reporting packages that come with Cisco or Avaya contact centers do not meet your requirements, consider having custom reports created. The underlying technology does not really matter since our specialists are able to create reports on almost any platform. This includes Cisco Unified Intelligence Suit, older Cisco WebView, Microsoft SQL Reporting Services, Avaya IQ, and Avaya CMS.

Every project always starts with a very detailed analysis to make sure that our reporting specialists understand your requirements in detail and that we all use the same terminology. Based on the collected information, we will propose a set of custom reports that will turn raw data into information in its final form and structure. The next step is the selection of the platform to create the reports. If possible (and if the platform is able to handle your requirements without increasing licensing costs), we recommend sticking to the platform that you are working with and that already includes the other built-in reports that you use.

So, don´t devote extra hours to modifying your current reports in MS Excel because additional calculations are needed or because the data are not structured and in the form that you need. Talk to us, and our specialists will prepare reports that will save your time and let you focus on what really matters.
2Ring REPORTING professional services come with several benefits:
  • Custom reports about the contact center’s performance in a structure that meets your requirements. Work with reports that suit your needs from top to bottom, from left to right. Remove the need to modify outputs in MS Excel. Get what you need right away.
  • Efficiently prepared reports by professionals that know the contact center’s underlying databases and terminology.
  • Historical and real-time reports that can mix data from various data sources.
  • You select the reporting platform (Cisco Unified Intelligence Suite, older Cisco WebView, MS SQL Reporting Services). If your preferred platform is not listed, contact us via the form on the right to see if we can be of service as well.
Platform of Your Choice
Our reporting specialists are ready to build custom reports on the platform of your choice. This might include the state of the art Cisco Unified Intelligence Suite, but also the older Cisco WebView. If you are already comfortable working with MS SQL, our specialists are ready to fully leverage all of the benefits of this highly progressive Microsoft platform as well. The choice is yours, but we are always ready to help you decide which platform will best suit your particular situation.

Satisfaction Guaranteed
To make sure that our reporting specialists understand your requirements in detail and that we all use the same terminology, the project always starts with a very detailed analysis. It is the most important part of the project, and thus we apply a very personal approach to understanding where you are coming from and where you are heading. This means that we adjust to your calendar, communicate with you in the way that you prefer (Cisco WebEx conference, Cisco TelePresence meetings, face2face meetings, e-mail, or a combination), and most importantly, devote the time necessary to understand the specifics of your industry or company.

Your Data, Your Calculations
You understand your business goals and the mission of your contact center. On the other hand, we understand the structure of the databases that are behind Cisco Unified Contact Centers (Express as well as Enterprise) and are ready to build custom reports about the contact center’s performance in a structure that will best suit your requirements. This can even include custom calculations that will not follow the “standard” Cisco approach towards some of the KPIs. For example, do you need the service level not to include calls that came after business hours, and at the same time, do you have different business hours for every skill group? The custom reports built by our specialists can handle such scenarios, and much more.

Don’t Know Where to Start?
Is your contact center brand-new and you don’t know where to start or what to look for? We are ready to suggest a package of real-time as well as historical reports that are based on the goals you need to achieve. At the same time, our specialist and consultants will be available to help you with the necessary consultations.

Go Company Wide
Would you like to know the value of your agents? Start tracking agents’ conversations to actual sales. The nature of modern reporting tools allows our specialists to combine data from many sources and present them in a unified form within one report. Utilize our experience combining data from different contact center channels, IP telephony, ERP &, and even service desk systems.

Part of Corporate Design
All of the custom built reports will correspond to your latest corporate design rules and also include the corporate logo if appropriate.

 

 Case Studies

 
  • Fossil USA
    After moving to a new location and implementing the brand new Cisco UCC Express, Fossil was in need of customized real-time and historical reporting as well as a reliable Key Performance Indicators ...

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 Documents

 
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 Documents

 
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 Compatible Technologies

 
Compatible Technologies
  • 2Ring REPORTING is also part of the solutions catalog at the CDN Marketplace. Solution is available for customers using UCCX and UCCE.
  • 2Ring REPORTING is also suitable for Avaya contact centers. Go to resources for details on system requirements.
 

 Content Editor

 
 

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QUESTIONS
Matej Čižmárik
Software Engineer
 
 
 

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