AgentBalance combines parameters and metrics based on multiple sources:
AgentBalance is designed to complement the solutions already utilized in your customer services operations. Most commonly Workforce Management, Quality Management, and Customer Feedback solutions. We correlate our data and metrics with data from any other source and help you manage your workforce with unmatched effectivity and precision.
The testing method, called Color-Association Method, is a patented and scientifically verified psychometry-based testing method.
Employees take a short, intuitive test every week. They are projected a set of phrases or pictures and assign three of the eight presented colors to each of these phrases based on their current feeling about that particular phrase. The testing engine reacts to the employee’s immediate behavior and adapts the test in real-time so that it is never the same.
Our metrics can help your company in the following areas:
Basic parameters measured weekly on individual, team, company level and presented on a customizable timeline:
Level of Influencing the Test
How much is an employee trying to hide their real current state of mind.
Shows the attitude and perception of teams towards any customizable topics important for our customer.
Enables communication between a team leader and a team member (agent) about any topic related to AgentBalance parameters and data.
AgentBalance Data Sources Road Map
Knowledge base and Consultancy:
We can help customers to run their operations on employee and team level with our online knowledgebase and personalized consultancy: