Category: Blog
Welcome, 2Ring Precision Skilling, a New Member of the 2Ring Gadgets for Cisco Finesse Family
It is offered in a bundle with other Gadgets for Cisco Finesse, but it is a web-based solution built using JavaScript and HTML. As such, it doesn't require Cisco Finesse for its existence and it can run in a separate browser tab. Read More...
2RING GADGETS CISCO GADGETS GADGETS FOR CISCO FINESSE RESKILLING SKILLING UCCE
How to Integrate 2Ring Dashboards & Wallboards with Cisco Finesse – Sneak Peek 3
The upcoming release of 2Ring Dashboards & Wallboards (DW) will allow you to display any of your layouts via the use of 2Ring BROWSER Gadget. Read More...
2RING GADGETS CISCO FINESSE DASHBOARDS DW GA UCCE UCCX WALLBOARDS
Dashboards & Wallboards v4.0 – Coming to Mobile Devices – Sneak Peek 2 (screenshots)
The upcoming release of 2Ring Dashboards & Wallboards will allow you to access any of the already existing screen layouts on your mobile device - whether you are a fan of Apple, Android, or of Microsoft. Read More...
DASHBOARDS DASHBOARDS & WALLBOARDS PCCE UCCE UCCX WALLBOARDS
2Ring Phone Services – Single-Step Installation Process
With the growing number of installations, we have decided to do something good for the world by saving each engineer deploying 2Ring Phone Services a little bit of time by ending the historical split of the installation process into x manual steps. Read More...
2RING PHONE SERVICES IPPS PHONE SERVICES
Adding Basic Contact Center Features to CUCM
If you need to monitor your staff or if you need to provide a bit of desktop automation for them, but you are not yet ready to go with a Contact Center, take a look at adding 2Ring Phone Services v7 to your deployment of Cisco® Unified Communications Manager. Read More...
2RING PHONE SERVICES CALLMANAGER CONTACT CENTER CUCM IPPS PHONE SERVICES
2Ring Call Accounting v4.1 – Gateway Usage Report
We have recently added “Gateway Usage” report into the 2Ring Call Accounting v4.1 solution. The Gateway Usage report displays minimum, maximum and average number of calls per one second. Read More...
CALL ACCOUNTING CALLMANAGER CUCM NEW RELEASE RELEASE NOTES
2Ring COMPACT AGENT v1.1: Is this really just a minor release?
As I am writing this brief overview of 2Ring COMPACT AGENT v1.1.0, this fresh release has already been deployed in its first Cisco demonstration lab. It is also being deployed in another Cisco lab with the goal of testing this solution as an alternative (simpler) interface to Cisco Finesse for Cisco Remote Expert solution. We are very happy that we see a lot of excitement about this from all sides! Read More...
BLOG CISCO COMPACT AGENT NEW RELEASE RELEASE NOTES UCCE UCCX
2Ring Phone Services: Benefits for Education
My first two blog posts covered a bit of history and theory about reporting and alerting on 2Ring Phone Services. Now it is time to show you how to use this solution in real life. Read More...
2RING PHONE SERVICES CALLMANAGER CUCM IPPS PHONE SERVICES
2Ring Phone Services v6.4 – what’s new?
The brand new 6.4 version, already available as a 60-day trial here, adds another rich set of features enhancing Cisco IP Phones: Read More...
2RING PHONE SERVICES CALLMANAGER CUCM IPPS PHONE SERVICES
How to integrate Cisco Contact Center with the tools/applications that agents use?
There are three approaches to handling agents' user experience in a Cisco contact center. Learn how to set up integrations. Read More...
2RING GADGETS FOR CISCO FINESSE BLOG CISCO FINESSE GADGETS UCCE UCCX