A Cisco Finesse Power Pack from 2Ring added to Cisco SolutionsPlus Program
SACRAMENTO, March 22, 2017 - 2Ring is proud to announce that it has become an official member of the Cisco SolutionsPlus Program. This means that all businesses that run customer service on one of the Cisco Contact Center platforms are able to approach Cisco or members of the Cisco global reseller network to purchase 2Ring Dashboards & Wallboards and 2Ring Gadgets for Cisco Finesse.
"We at 2Ring are truly excited about joining the Cisco SolutionsPlus program since we understand that any company that received the invitation [to join the program] had to go through a rigorous selection process," said Michal Grebac, Strategic Sales & Marketing Director, 2Ring. "It must be said that this achievement also belongs to all of our existing resellers and customers who have shown trust in our company and in our solutions in the early stages. The existence of a large and global customer base that uses our solutions 24x7 in day-to-day operations as well as the never-ending support from our existing reseller partners definitely worked in our favor during the selection process."
Both 2Ring solutions added to the Cisco price list complement Cisco Unified Contact Center products. 2Ring Dashboards & Wallboards is a solution providing easy access to views showing relevant real-time statistics. These views can be available on large screens in contact centers or even on the go – on the cell phones of supervisors and other managers. 2Ring Gadgets for Cisco Finesse, on the other hand, is a solution that focuses on enhancing the user experience of agents and supervisors within Cisco Finesse. Among many other improvements, the Premium Bundle also offers integrations of Cisco’s contact centers with CRM and Service Desk systems like MS Dynamics CRM, SAP CRM, Salesforce, or almost any SQL based CRM system. 2Ring customers can deploy all of the available connectors and have agents work with data previews and benefit from automation with multiple CRM systems at once or have Cisco Finesse integrated with different system per each contact center team.
“2Ring, as a Preferred Solution Partner, has already enjoyed early access to information from Cisco product managers. Being part of the SolutionsPlus program means that we will officially get on par with other SolutionsPlus program members and enjoy the same benefits that in the end will transfer to the products we deliver to our existing and prospective customers," said Miroslav Moravek, Chief Operation Officer at 2Ring.
About Cisco SolutionsPlus
Cisco SolutionsPlus is a program that places a carefully selected set of Cisco-compatible products on the Cisco price list with the goal of Cisco customers being able to order these products directly from Cisco or via the existing reseller network. For more information, please click here.
Stay in Touch
Learn More About 2Ring
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. 2Ring is mostly known for 2Ring Gadgets for Cisco Finesse – a solution that creates a truly unified work space for contact center agents, improves collaboration within the contact center, and via the use of 2Ring Compact Agent, also brings back-office and remote experts within agents’ reach. However, Cisco resellers should explore the entire suite of 2Ring solutions, which also includes 2Ring Dashboards & Wallboards (real-time reporting application), 2Ring Scripts & Forms (guiding scripts and wizards for call center agents to follow), 2Ring Phone Services, and 2Ring Call Accounting. For further info, please visit www.2Ring.com.
Related Press Releases
Details on what has been added to 2Ring Gadgets for Cisco Finesse v4.3 - adding support for ad-hoc integrations, a brand new UI for 2Ring Team Gadget - enhanced agent roster, current dialogs for UCCX chat and email, ..
2Ring Scripts & Forms v3.2 - adding support for newer MS SQL Servers, and forms now support pre-selecting dates, and come with a new card type - a drop down list.
Recap of all the 2Ring Engineering Deathmatch videos.
This information is provided as a courtesy to assist customers managing and planning the end-of-sale and end-of-life transition to the latest release of 2Ring Dashboards & Wallboards.
2Ring Gadgets for Cisco Finesse v4.2 and 2Ring Dashboards & Wallboards v7.1 have achieved Cisco compatibility certification with Cisco Finesse for Cisco Contact Center – UCCX and UCCE v12.