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Blog by 2Ring - Sep 12, 2022

2Ring Dashboards & Wallboards: How Real-Time Reporting Can Improve the Customer Experience just as much as the Agent/Employee Experience

The very nature of customer experience, the way the consumer interacts with different types of businesses, institutions, and enterprises has changed drastically in the past three years. Common face-to-face interactions have been replaced by virtual contact, video calls, web chats, and conversational AI Read More...


BLOG CUSTOMER EXPERIENCE CUSTOMER SENTIMENT CX DASHBOARDS IMPROVE CX REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Blog by 2Ring - Sep 22, 2021

Are your Agents “Working from Home”? – Introducing the 2Ring Power Tool

Earlier this year we released our Agent Power Tool that has enabled Call Centers to provide the relevant KPIs (Key Performance Metrics) to the team members without utilizing the full screen window of the Browser. Read More...


DASHBOARDS & WALLBOARDS DW LAYOUTS POWER TOOL REALTIME ALERTING REALTIME REPORTING
Press Release by 2Ring - Sep 22, 2021

2Ring Launches Dashboards & Wallboards for Five9 Intelligent Cloud Contact Center

2Ring Dashboards & Wallboards delivers business-user-friendly real-time reporting and alerting capabilities. Business unit administrators, contact center supervisors, and other types of users in need of flexible dashboards can utilize 2Ring to easily create layouts combining various data sources and content for others to use and enjoy. Updating layouts, modifying calculations, and sharing views with other managers can all be done without involving IT. It is intuitive, simple, and easy-to-do. Read More...


DASHBOARDS DASHBOARDS & WALLBOARDS DW FIVE9 REALTIME ALERTING REALTIME REPORTING WALLBOARDS
Press Release by 2Ring - Jul 13, 2016
Press Release by 2Ring - Mar 26, 2015

A new UCCX Connector for 2Ring Dashboards & Wallboards v4.5.1 has been released

We are proud to announce that as of today, 2Ring DASHBOARDS&WALLBOARDS v4.5.1 includes a new version of the connector for Cisco Unified Contact Center Express (UCCX) edition. Read More...


2RING DASHBOARDS & WALLBOARDS CISCO CONTACT CENTER SOLUTIONS LAYOUTS NEW RELEASE REALTIME ALERTING RELEASE NOTES UCCX