2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.
2Ring COMPACT AGENT can also be used as a primary agent desktop in contact centers, especially if you are looking for
The requirements for 2Ring COMPACT AGENT include Cisco Finesse. Therefore, this solution is only available to contact centers using Cisco Unified Contact Center Express v10+ and Enterprise (UCCE) v9+ (including Packaged UCCE).
And remember, 2Ring COMPACT AGENT doesn't have to be used by ALL agents / operators. Each team or even each agent can decide which agent desktop application they prefer to use - Cisco Finesse or 2Ring COMPACT AGENT.