2Ring Scripts & Forms v3.0
Gadgets for Cisco Finesse New Release Release Notes Scripts & Forms
2Ring Scripts & Forms is a web-based tool that allows contact center agents to gather and capture structured information in real-time, from the start of each interaction (call). These advanced wrap-up forms, wizards, and scripts can be automatically presented to agents at the start of each interaction with a client.
3.0 is a fully rewritten version that has been enhanced in many ways while the requirement for Microsoft Silverlight has been fully dropped.
![2Ring Scripts and Forms in Cisco Finesse](https://www.2ring.com/wp-content/uploads/2022/05/2ring-scripts-forms-v3-wizard_finesse-Image-1-1024x610.jpg)
To see Scripts & Forms in action, schedule a live demo.
Wizard Mode
- Agents only see one question at a time. Once answered, the agent moves to the next one.
- Agents are able to go back and change/edit an already submitted page or even an already submitted form.
- Agents can save an unfinished form and even let another agent finish it off.
- Agents can also view previously submitted forms related to the calling customer.
![Wizard Mode](https://www.2ring.com/wp-content/uploads/2022/05/2ring-scripts-forms-v3-wizard-Image-2-1024x395.png)
- All submitted data are available in an SQL database. This DB may be added as a 3rd party data source to CUIC or to other reporting tools.
- Only the wizard mode comes with a built-in report to be used by supervisors to obtain an overview of the submitted forms. The report also offers the option to export data to Excel and CSV files.
![Built in report form](https://www.2ring.com/wp-content/uploads/2022/05/2ring-scripts-forms-v3-report-Image-3.png)
Hierarchy/Multi Level Mode (not yet supported by the built-in report)
- Agents see all questions/options on a single page.
- This mode offers up to three levels of hierarchy
![Hierarchy/Multi Level Mode](https://www.2ring.com/wp-content/uploads/2022/05/2ring-scripts-forms-v3-hierarchy-Image-4-1024x410.png)
Script Mode (not yet supported by the built-in report)
- Fill a text into the guiding script based on the URL parameters. A good example could be taking a caller name from one of the CallVariables.
![Script Mode](https://www.2ring.com/wp-content/uploads/2022/05/2ring-scripts-forms-v3-script-Image-5-1024x385.png)
Licensing
2Ring Scripts & Forms is only available as a part of the Enhanced and of the Premium bundle of 2Ring Gadgets for Cisco Finesse:
![Subscription Options Chart](https://www.2ring.com/wp-content/uploads/2022/03/2ring-perpetual-license-and-subscription-bundles-202106-1024x886.png)
![Image of graphic used to denote press release.](https://www.2ring.com/wp-content/uploads/2022/04/2204_2Ring_Web_PRESS-RELEASE_720x800px_02.png)