Are you looking for enhancements to your existing Cisco Unified Communications or Contact Center? Are you also attending Cisco Live! in San Diego? If so, then, you should definitely have a look at the booth of 2Ring (#544), a producer of flexible software for Cisco Unified Communications and Contact Centers.
Since 2Ring’s founding in 2001, 2Ring’s product focus has naturally evolved from add-ons for Cisco IP Telephony to also providing solutions for Cisco Contact Centers Enterprise as well as Express. In terms of numbers, this means that 2Ring, at its third U.S. Cisco Live!, will exhibit a total of 10 solutions that boost the power of Cisco solutions.
So, if you do voice and Cisco Unified Communications, what solutions are worth checking out at 2Ring’s booth? There are three highlights.
- The first one is 2Ring MULTI-TENANT. This web based solution targets medium and large enterprises, giving them the ability to split one instance of Cisco Unified Communications among many tenants and administrators. This makes the every-day administration of Cisco UC more flexible and cost-effective.
- The second highlight is 2Ring CALL ACCOUNTING. The newly introduced version 4.0 has been developed using agile methodology that focuses on the user (see more in Telecom Reseller issue 12 March 2012).
- Last but not least, Cisco UC customers and partners needing customizations of Cisco Jabber should reach out to 2Ring since it is on Cisco’s list of recommended customization partners.
If Cisco Contact Centers is your primary focus, then have a look at 2Ring’s brand new gadgets for Cisco Finesse. 2Ring is among the pioneer developers and large supporters of this new agent desktop application that will eventually replace Cisco Agent Desktop and other CTI-OS based solutions. An example of the additional functionality brought by 2Ring to Cisco Finesse is 2Ring SCRIPTS & FORMS
. This flexible solution helps contact centers reduce call times and at the same time learn more about the conversations with clients. Besides this new set of gadgets, 2Ring will also present its 2Ring DASHBOARDS & WALLBOARDS
solution that delivers personalized information on key performance to any screen via gauges, web reports, PowerPoint slides, or other content. Of course, the solution also comes as a gadget for Cisco Finesse, where it not only displays the KPI within the desktop, but also allows supervisors to target not only plasma/LCD screens but also individual agent desktops with simple text messages.