2Ring in cooperation with its partner NextiraOne Poland deployed an 2Ring IPPS (IP Phone Services) application at the pharmaceutical industry leader in Poland, Sanofi-Aventis.
Sanofi-Aventis was looking for a user friendly solution for central storage of corporate contacts (internal extensions, employee mobile numbers as well as business partner / company client external contacts). The solution was to be easily integrated into the company’s intranet and fully integrated with Cisco IP telephony – by providing a service for searching contacts directly from employee desktop phones or by providing an option to make a call directly from the web user interface (click2dial). Furthermore, caller identification was required based on corporate and private contacts stored in the central storage while this identification was to be available for reviewing a user’s missed calls directly on the Cisco IP phone.
Based on these requirements, NextiraOne Poland, a leading systems integrator on Polish market, recommended that the customer deploy 2Ring IPPS (IP Phone Services) application. Application version 4.2, including the Base module, Clip and Synchronization module met all the customer’s requirements and contained additional features focused on delivering increased convenience to Cisco IP telephony users in the package.
The application’s core, the base module, has delivered phone books (corporate and personal) that contain not only internal extension numbers but also external contact numbers acquired by regular synchronization with the company’s corporate information system. Phone numbers can now be searched directly from phones or a web user interface by entering appropriate information (name, surname, …) within one or all address books to which the user has access rights. A short description is displayed in addition to numbers which allows the selection of the correct participant. Another outstanding extension of original Cisco IP telephony was the deployment of a CLIP module that secures incoming internal/external call information and additional identifiers, such as company name or caller’s name, are all displayed directly on the phone. The source of incoming call information is IPPS itself while availability of up-to-date data is provided by a synchronization module which allows contacts to be obtained from several sources, such as LDAP (MS Active Directory, Open LDAP, DC directories on CUCN), MS Exchange or Lotus Notes.
Krzysztof Wykret, IS manager for Sanofi-Aventis, highly appreciated the services delivered by 2Ring’s IPPS application, “I personally cannot imagine Cisco IP telephony without IPPS address books and caller identification.”
IPPS application contributions to Sanofi-Aventis can be broken down into following items:
- Easy access to corporate and personal contacts directly from the IP phone of every employee
- Ability to authenticate access to address books after entering PIN code
- Individual language settings for web interface as well as phone interface
- Easy import of personal contacts from MS Outlook
- Central contact collection and synchronization after integration with ActiveDirectory or alternatively another IS
- Caller information availability (even for phone calls from external and mobile phone numbers)
- Elimination of intensive checking of missed callers by the employee has missed the call
2Ring is a premier developer and provider of services for contact centers and IP telephony in Europe and is now rapidly expanding in North America. Through merger, acquisition and organic growth, 2Ring now has hundreds of reputable partners and certified professionals in the world. 2Ring’s suite of products includes IPPS, IP phone services that enable companies to integrate contacts and database information with desk sets and wireless handsets and a state-of-the-art Agent Desktop that enables Cisco Unified Contact Center deployments to be easily integrated with information systems and extends the after-call wrap-up collection time to cover the call’s entire duration. Moreover, the suite of 2Ring products also includes MACC (Multitenant Admission Control Center), NetFAX, a web-base business fax solution, and TAS, a fully integrated call accounting solution.wwww.2Ring.com
NextiraOne, one of the leading providers of communication services, is present on 17 European markets and provides services to more than 100,000 customers. The company has access to state-of-the-art technology thanks to partnership with premier leaders. The company’s platform independence allows it to coverall all customer requirements.
NextiraOne started to operate in Poland 15 years ago. In the beginning the company operated under the name “Alcatel e-Business Distribution”. In April 2002 the company changed its name to NextiraOne Polska. During 15 years of operations on Polish market the company has:
- Built six regional branches in Warsaw, Krakow, Poznan, Wroclaw, Gdansk and Szczecin
- Created a distribution network consisting of 10 main distributors and 300 business partners
- Executed more than 6,000 implementations
- Implemented more than 15,000 LAN nodes
- Installed more than 11,000 call center agents
- Created more than 25,000 IP telephony extensions
- Obtained a series of partner certificates from recognized worldwide manufactures such as Alcatel-Lucent, Cisco, Genesys, Nortel and Microsoft
- Obtained ISO 9001:2001 quality certification and security certification
- Gained the confidence of more than 4,000 clients
www.nextiraone.eu/pl
Sanofi-Aventis was created on 4 April 2006 by the merger of Sanofi-Synthelabo and Aventis Pharma. Currently, Sanofi-Aventis is the largest pharmaceutical company in Europe and one of the leaders in the global pharmaceutical industry. Sanofi-Aventis is currently present in over 100 countries with its global headquarters in Paris, France. Its total global workforce is roughly 100,000, including 11,000 scientists.
On the Polish market Sanofi-Aventis remains that leading pharmaceutical company. After merging with Zentiva in 2009 the Sanofi-Aventis group has gained market share of 7.5 %, leading to overall leadership on the market. The company employs almost 1,300 employees in Poland, including 190 in pharmaceutical production and distribution, 46 at Sanofi Pasteur and more than 330 at Zentiva. www.sanofi-aventis.com.pl